Mistakes, Complaints
and disputes:
1. Consumer Law
MDS will meet its obligations under the
Consumer Protection Laws currently in force.
2. Faulty Goods
If goods are faulty or different from those
ordered MDS will make a full refund - this
refund will be made as soon as possible
or at the latest within 30 days of agreeing
to give the refund - see separate returns
policy.
3. Mistakes in bills, receipts or payments
MDS undertakes to correct any mistakes in
bills, receipts or payments as soon as possible
and at the latest within 30 days of agreement
to do so.
4. Complaints/Disputes
MDS has an effective system for handling
complaints/disputes and we will:
a. Acknowledge complaints within
5 working days.
b. Advise you how long it will take
to resolve the complaint.
c. Keep you fully informed throughout
the process.
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Privacy
and Security:
1. Data protection act
MDS will meet the conditions of the Data
Protection Act 1998 (DPA).
2. Privacy policy
The consumer has the option to withhold
personal information, which is not needed
for the transaction. All information relating
to the transaction will be collected and
stored by MDS. MDS will not collect sensitive
personal information without the explicit
consent of the consumer (for example, health
or ethnic origin).
MDS will allow customers easy access to
their own personal information and ensure
it is accurate and up to date. Information
is collected during the registration and
purchasing processes and is used in order
to facilitate swift delivery of goods ordered
through the site. MDS also undertakes to
tell the consumer if it going to transfer
personal information outside the European
Economic Area.
You will not receive any marketing material
from MDS unless you specifically state that
you wish to receive it, at the point of
registration. If you decide that you wish
to receive marketing material but later
change your mind, you may unsubscribe from
the newsletter by sending an e-mail to newsletter@mdsbattery.co.uk,
entering UNSUBSCRIBE in the subject line.
The person responsible for privacy matters
is: Michael Field - Managing Director
All information is collected lawfully and
in accordance with the DataProtection Act
1998
3. Security policy
MDS undertakes to ensure that their web
site is secure so that consumers' personal
information and transactions remain confidential
and cannot be interfered with and that the
content of the MDS site cannot be interfered
with.
The person responsible for security matters
is: Michael Field - Managing Director..
A. Small Items- First Class Post: £2.94
B. Larger Items - Courier delivery: £8.81
C. Largest Items- Courier delivery: £11.75
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Customer
Support & Service:
Our customer support and service telephone
is: freefone 0800 310 2100 and is available 0930
hrs to 1700 hrs Monday to Friday - cost
of calls will be at normal standard rates.
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Returns
Policy:
MDS is committed to ensuring you are completely
happy with your purchase.
However, if you are not completely satisfied
with your purchase please follow the procedure
below
a. Keep all materials shipped and
return within 30 days of invoice date.
b. Opened items can only be exchanged
if faulty.
c. Credit will not be issued against
goods returned without prior authorisation
and obtaining from MDS the relevant "Goods
return number". Postage/carriage and
packaging is excluded and goods returned
must be prepaid on return to MDS. However
in the case of faulty goods postage and
carriage will be refunded by MDS under the
Sale of Goods Act 1979 (as amended).
d. If you have any queries regarding
our returns policy please contact us.
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Right
to cancel policy:
You have the right to cancel the contract
for whatever reason within 7 working days
from the date you receive the goods. An
exemption to this is when we supply goods
made to your own specification or personalised
for you. If you cancel the order we will
re-imburse you as soon as possible and,
in any event, within 30 days of the notice
of cancellation. Goods should be prepaid
to our base. You should request a "Goods
Return Number" from us prior to returning
the goods.
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Terms
& Conditions:
Goods are
not supplied on a trial basis. Faulty goods
will be refunded or replaced upon request.
Please notify us of any damages or discrepancies
within 7 days of receipt for a refund less
postage/carriage and handling. Please see
our "Returns Policy". All prices
and offers are subject to availability.
VAT has been calculated at 17.5% and is
payable on all goods despatched in the UK.
We do not charge credit cards until goods
are available for dispatch. Cheques will
be processed once goods are available. All
items will be despatched within 7 days.
In instances that items are out of stock
and delivery will be delayed MDS will notify
customers of the situation immediately.
You have the right to cancel within 7 days
of the receipt of goods and we will refund
monies within 30 days. See separate right
to cancel policy.
We reserve the right to refuse to sell
to any customer of our choice.
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Guarantee:
New goods are guaranteed for
a period of 1 year from date of purchase
on a return to base basis. This is in addition
to the Consumers' statutory rights
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Delivery:
We will undertake to deliver
within 30 days unless mutually agreed otherwise
but would normally despatch ex stock within
24 hours - Monday to Friday.
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